1. Scope
These Terms of Service govern a customer's access to and use of the Ledgewave software-as-a-service offering, related documentation, and associated support services described in an applicable order form or other written agreement.
2. Parties
These terms are between the customer identified in the applicable order and Ledgewave or the contracting entity identified in that order or related written agreement.
3. Subscription and access
Subject to the customer's compliance with these terms and payment of applicable fees, Ledgewave grants the customer a limited, non-exclusive, non-transferable right during the subscription term to access and use the service for the customer's internal business purposes.
4. Subscription term
The initial subscription term is 12 months, unless a different term is stated in the applicable order form.
5. Fees and payment
Fees, billing cadence, renewal terms, taxes, invoicing details, and any late-payment mechanics are stated in the applicable order form.
- Software fees are billed as stated in the order form.
- Implementation fees may be stated separately from subscription fees.
- The signed order form controls if pricing terms differ from website copy.
6. Implementation and onboarding
If implementation, onboarding, or integration services are included, they will be described in the applicable order or statement of work. Managed onboarding is the service approach described on the site.
7. Customer responsibilities
The customer is responsible for its users, its source data, its internal permissions, and its use of the service in compliance with applicable law and these terms.
8. Acceptable use
The customer may not misuse the service, attempt unauthorized access, interfere with service operations, or use the service in violation of law or third-party rights.
9. Customer data
As between the parties, the customer retains its rights in customer data submitted to the service. Ledgewave may use customer data to provide, secure, support, maintain, and improve the service as permitted by the agreement and applicable law.
Any data-processing addendum, retention terms, deletion procedures, or subprocessor commitments will be addressed in the parties' written agreement or related policy documents where applicable.
10. Confidentiality
Each party agrees to protect the other party's confidential information using reasonable care and to use it only for purposes of the business relationship, subject to customary exceptions such as information that becomes public without breach or is independently developed.
11. Intellectual property
Ledgewave and its licensors retain all right, title, and interest in and to the service, software, documentation, and related intellectual property. No rights are granted except those expressly stated in these terms.
12. Feedback
If the customer provides feedback, Ledgewave may use it without restriction or obligation, provided that feedback does not identify the customer's confidential information.
13. Service changes and support
Ledgewave may update the service from time to time. Any support commitments, response targets, uptime expectations, or service levels should be stated in the applicable order, support policy, or separate service level addendum.
14. Warranties and disclaimers
Except as expressly stated in writing, the service is provided on an "as is" and "as available" basis to the maximum extent permitted by law, and Ledgewave disclaims implied warranties including merchantability, fitness for a particular purpose, and non-infringement.
15. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to the service.
Except where a different cap is stated in the applicable order form or required by law, each party's aggregate liability arising out of or related to the service will not exceed the fees paid or payable by the customer for the service during the 12 months preceding the event giving rise to the claim.
16. Suspension and termination
Ledgewave may suspend access for security issues, non-payment, or material misuse where appropriate. Either party may terminate for material breach if the breach is not cured within the agreed cure period. Renewal, termination, refund, and transition mechanics are governed by the applicable order form or written agreement.
17. Governing law and dispute resolution
Governing law, venue, and any dispute-resolution process will be identified in the applicable order form or other written agreement between the parties.
18. Order of precedence
If there is a conflict between these terms and a signed order form or statement of work, the signed document controls to the extent of the conflict.
19. Contact and notices
General questions can be submitted through the Contact page. Formal notices must be sent using the notice details identified in the applicable order form or written agreement.